HFA Store FAQ

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FAQ:

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Pricing

Taxes

Shipping

Returns

Advanced Search Help


Have questions? We have answers.


Pricing

HFA members receive exclusive catalog pricing.

Not an HFA member?
Non-HFA member pricing is up to 25% higher than member pricing.
To learn more about our memberships and benefits to get exclusive member pricing, email us or call our membership team at
(800) 422-3778 and select option 1 (Monday-Friday 8:30AM – 5:00PM PST).

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Taxes

HFA charges state sales tax for NC, TX and CA only.
Tax exempt purchases must be coordinated with our CA headquarters.
If you need to make a tax exempt purchase, please contact us.

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Shipping

Shipping charges are applied for all products purchased online. All online shipments will be made using UPS.
If you need to pick up products from our Roseville warehouse, your order must be sent to our CA headquarters via email or fax this form to (916) 784-7969 ext. 401.

For international sales:
Call: (800) 422-3778 and select option 2 (Monday-Friday 8:30AM – 5:00PM PST)
Fax: This form to (916) 784-7969 ext. 401
Email: Email your order

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Returns

For all returns, please call the CA office at (800) 422-3778 and select option 2 (Monday-Friday 8:30AM – 5:00PM PST).

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How to use Advanced Search

Product Name Contains: enter part of or the entire product name. If you enter the entire product name and no results display, try entering just part of the product name.

Item # Contains: enter part of or the entire item #. If you enter a full item # and no results display, try entering just part of the item #.

Product Category Equals: choose your desired product category from the drop down menu.
If you don't see the product category you're looking for, those items may not yet be eligible for online purchase.

For the most accurate results, we recommend you search by Item #, using item numbers from a previous order/invoice.

If your search returns no results, the "Advanced Search" box will collapse and no products will display below.
To perform another search, click the ∨ icon to expand the search grid and click the "clear filters" button to clear the search fields.

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Using Multiple Search Fields at Once

If you are using more than one search field (i.e. Product Name Contains and Product Category Equals) your search will only return results if you enter accurate queries for the corresponding product(s) in all fields.

For Example: a query using [ Product Name Contains: "sofa cover" + Product Category Equals: "Touch Up" ] will return no results.

But a query using [ Product Name Contains: "sofa cover" + Product Category Equals: "Delivery Accessories" ] will return results.



Still have questions?


Email us or call (800) 422-3778 and select option 2 (Monday-Friday 8:30AM – 5:00PM PST).

Go back to Browse by Category

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